Since 2023, CustomerTech World has become the defining meeting place for the people deciding how the world's biggest brands engage their customers.
Over the years we've been joined by 2,500+ Digital, Marketing and Customer leaders, alongside the platforms, innovators and practitioners choosing the technology behind modern customer experience.
Customer technology has stopped being a marketing problem: the platforms behind content, data, personalisation and service now decide how fast a business can move.
CustomerTech World is where the industry comes together to set the agenda, meet the people who matter and see what's coming next.
The websites, apps, digital products, content and commerce experiences customers actually use, and how the teams behind them prove what works.
The customer data, CRM, automation, personalisation and measurement stack behind every campaign, and the decisions about what to consolidate, replace or connect.
The journeys, insight, service, contact centres and loyalty programmes that decide whether a customer comes back.
MelbourneThu 4 Mar 2027 · Centrepiece at Melbourne ParkExplore →
SydneyThu 18 Mar 2027 · ICC SydneyExplore →
New YorkThu 13 May 2027 · EASE 1345Explore →
Los AngelesWed 19 May 2027 · InterContinental Los Angeles DowntownExplore →
LondonThu 17 Jun 2027 · JW Marriott Grosvenor House LondonExplore →
Meet the digital, marketing, data and customer leaders deciding how customers are engaged — and which platforms get selected — at the world's most influential organisations.
At least 85% of the audience are digital, marketing, data and customer practitioners — the people making the decisions, setting the standards and dealing with the same problems you are.
Every keynote, panel and case study is delivered by someone who has actually done the work. No product pitches from the stage and no theory — just what worked, what didn't and what it cost.
CustomerTech World connects the same challenges, ideas and lessons across five global markets — then brings them back to what matters in your region, your regulatory environment and your team.
.png)
