The Global CX, Digital and MarTech Forum
CUSTOMERTECH
W
RLD
Since 2023, CustomerTech World has become the defining meeting place for the people deciding how the world's biggest brands engage their customers.
Every year we bring together 3,750 Digital, MarTech and CX leaders across five events, alongside the platforms, innovators and leaders choosing the technology behind modern customer experience.
Customer technology has stopped being a marketing problem: the platforms behind content, data, personalisation and service now decide how fast a business can move.
CustomerTech World is where the industry comes together to set the agenda, meet the people who matter and see what's coming next.
The customer doesn't care which team owns the platform. Digital owns the experience. Marketing owns engagement. CX owns the journey.
So CustomerTech World puts all three under one roof, on one day, in one room. Pick your stream, or move between them.
The websites, apps, digital products, content and commerce experiences customers actually use, and how the teams behind them prove what works.
The customer data, CRM, automation, personalisation and measurement stack behind every campaign, and the decisions about what to consolidate, replace or connect.
The journeys, insight, service, contact centres and loyalty programmes that decide whether a customer comes back.
750+ senior Digital, MarTech and CX leaders from 200+ enterprises in every city, plus the CMOs, CDOs and CIOs they report to. Every registration is reviewed, so the room stays a peer room.
MelbourneThu 18 Mar 2027 · Melbourne Convention CentreExplore →
SydneyThu 4 Mar 2027 · ICC SydneyExplore →
New YorkWed 5 May 2027 · EASE 1345Explore →
Los AngelesWed 19 May 2027 · InterContinental Los Angeles DowntownExplore →
LondonThu 17 Jun 2027 · JW Marriott Grosvenor House LondonExplore →
Meet the Digital, MarTech and CX leaders deciding how customers are engaged, and which platforms get selected, at the world's most influential organisations.
At least 85% of the audience are Digital, MarTech and CX leaders: the people making the decisions, setting the standards and dealing with the same problems you are.
Every keynote, panel and case study is delivered by someone who has actually done the work. No product pitches from the stage and no theory, just what worked, what didn't and what it cost.
CustomerTech World connects the same challenges, ideas and lessons across five global markets, then brings them back to what matters in your region, your regulatory environment and your team.
A leader's guide to auditing your martech stack: the inventory, utilization, overlap and cost tests that tell you what to consolidate and what to keep.
Customer journey orchestration explained: how it differs from marketing automation, the data it needs, who should own it and how to measure it.
Which customer experience metrics prove CX ROI? How NPS, CSAT and CES differ, how to link them to revenue, and the dashboard a CX leader needs.
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