CustomerTech World New York
New York
NORTH AMERICA // NEW YORK

CustomerTech World New York

May 13, 2027
·
EASE 1345
·
Invite only

300+ digital, marketing and customer leaders at EASE 1345 comparing the platforms behind customer experience with their peers.

300+
Attendees
150+
Organizations
15+
Partners
1
Day
New York kicks off in
Days
Hours
Minutes
Seconds
About this edition

New York's biggest independent customer technology conference.

Customer technology has stopped being a marketing problem. The platforms behind content, data, personalization and service now decide how fast a business can move, and the decisions are being made by digital, marketing and customer leaders together.

CustomerTech World brings those leaders into one room across the full customer technology landscape: digital experience, marketing technology and customer experience, in a single connected program.

The East Coast edition runs at EASE 1345 on May 13, with 300+ leaders from across North America.

Customer Technology World New York
Customer Technology World New York
Customer Technology World New York
Customer Technology World New York
What you'll walk out with

What to expect.

Roundtable discussions
01

Roundtable Discussions

Small groups, real problems, peers in your seat. Ten to twelve practitioners around one table, chaired by someone who does the job, working through something the whole room is dealing with.

Keynote presentations
02

Keynote Presentations

Practitioners sharing what worked, not vendor theory. What they built, what it cost, what broke, and what they would do differently.

Panel discussions
03

Panel Discussions

Live debate. Vote and contribute from your phone. Three or four people who genuinely disagree, a chair willing to push, and the room's answers on screen as it runs.

1-2-1 meetings
04

1-2-1 Meetings

Matched to your challenges. Short meetings with solution providers based on what you flag at registration, scheduled around the rest of your day at the summit.

The agenda

What the day actually covers.

09:20
Keynote

Opening Keynote: One Customer, Many Teams

The gap between how customers experience a brand and how organizations are structured to deliver it.
10:10
Panel

Panel: The Great Martech Consolidation

What survives the stack review, and what replaces what doesn't.
15:10
Think tank

Think Tank: Are Traditional Loyalty Programs Still Earning Their Keep?

Are points programs still changing behavior, or just a cost of doing business?
Who attends

Your peers will be in the room.

01
Digital, marketing and customer executives

Executives

Chief Marketing Officer
Chief Digital Officer
Chief Customer Officer
Head of Digital
02
Program and platform owners

Program

Head of Marketing
Head of Customer Experience
Head of Ecommerce
Head of Data and Analytics
Marketing Technology Manager
Digital Experience Manager
03
Practitioners and specialists

Engineering

Digital Product Manager
Digital Marketing Manager
Product Owner
UX Designer
Marketing Manager
Digital Manager
Collaborate with customer technology leaders from
American ExpressMastercardUBSMUFGDBS BankZurich InsuranceAllianzMacquarie GroupAmerican ExpressMastercardUBSMUFGDBS BankZurich InsuranceAllianzMacquarie Group
AXA XLChubbQBEDeloitteEYCanvaXeroReserve Bank of AustraliaAXA XLChubbQBEDeloitteEYCanvaXeroReserve Bank of Australia
Sponsors & partners

Meet the biggest players in customer technology.

Ten partners maximum per event. That cap is what keeps booth engagement and meeting quality high.

Acquia
Adyen
Amplitude
Braze
Bynder
Concentrix
Contentful
Contentsquare
Thursday, May 13, 2027 · EASE 1345

See you at CustomerTech World New York.

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