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CustomerTech World Sydney
APAC // SYDNEY

CustomerTech World Sydney

March 4, 2027
·
ICC Sydney
·
Invite only

750 Digital, MarTech and CX leaders at ICC Sydney across three streams under one roof.

RegisterProgramme
750
Attendees
200+
Organisations
1
Day
Sydney kicks off in
–
Days
–
Hours
–
Minutes
–
Seconds
About this edition

Sydney's biggest independent customer technology conference.

Customer technology has stopped being a marketing problem. The platforms behind content, data, personalisation and service now decide how fast a business can move, and the decisions are being made by Digital, MarTech and CX leaders together.

CustomerTech World runs as three streams under one roof. Digital Experience covers websites, apps, digital products, content and commerce. Marketing Technology covers customer data, CRM, automation, personalisation and measurement. Customer Experience covers journeys, insight, service, contact centres and loyalty.

Now in its fifth year, the 2027 series opens in Sydney at ICC Sydney on 4 March, with 750 leaders from across Australia and New Zealand.

A packed ballroom at CustomerTech World watching the opening keynote
Leaders networking between sessions at CustomerTech World
The CustomerTech World audience listening to a session
Peer roundtable discussions at CustomerTech World
A panel of customer technology leaders on stage at CustomerTech World
A keynote speaker presenting customer research to the CustomerTech World audience
The three streams

3 streams,
1 roof.

The customer doesn't care which team owns the platform. Digital owns the experience. Marketing owns engagement. CX owns the journey.

So CustomerTech World puts all three under one roof, on one day, in one room. Pick your stream, or move between them.

A full room of digital leaders watching a customer data keynote at CustomerTech World
01
Web · Apps · Commerce

Digital Experience

The websites, apps, digital products, content and commerce experiences customers actually use, and how the teams behind them prove what works.

What it covers
Websites & apps
Digital products
Content & CMS
eCommerce
Experimentation & analytics
Who it's for
Chief Digital Officer
Head of Digital
Head of Digital Product
Head of eCommerce
Head of Web & Content
Explore the 2027 events →
＋ Hover for what it covers and who's in the room
A marketing technology speaker presenting on stage at CustomerTech World
02
Data · CRM · Automation

Marketing Technology

The customer data, CRM, automation, personalisation and measurement stack behind every campaign, and the decisions about what to consolidate, replace or connect.

What it covers
Customer data & CDP
CRM & lifecycle
Marketing automation
Personalisation
Measurement & attribution
Stack consolidation
Who it's for
Chief Marketing Officer
Head of MarTech
Marketing Operations Lead
Head of CRM
Customer Data Lead
Marketing Analytics Lead
Explore the 2027 events →
＋ Hover for what it covers and who's in the room
A customer experience panel voting with paddles in front of the audience at CustomerTech World
03
Journeys · Service · Loyalty

Customer Experience

The journeys, insight, service, contact centres and loyalty programmes that decide whether a customer comes back.

What it covers
Journey design
Voice of customer & insight
Service & support
Contact centre & AI
Loyalty & retention
Who it's for
Chief Customer Officer
Head of CX
Head of Customer Service
Contact Centre Director
Head of Loyalty
Customer Insights Lead
Explore the 2027 events →
＋ Hover for what it covers and who's in the room
Who this is for

Built for the leaders who own the customer stack.

750+ senior Digital, MarTech and CX leaders from 200+ enterprises in every city, plus the CMOs, CDOs and CIOs they report to. Every registration is reviewed, so the room stays a peer room.

CMO
CDO
CIO
Chief Customer Officer
Head of Digital
Head of MarTech
Head of CX
Head of CRM
Head of Personalisation
Head of eCommerce
Head of Customer Data
Head of Digital Product
Head of Contact Centre
＋ You? Register now →
What to expect

Your day at CustomerTech World.

Explore everything on offer on the day, from three parallel streams and peer-matched 1-2-1 meetings through to networking drinks, you can get a lot out of your time investment with us!

Hover or tap to explore
    Register now
    The agenda

    What the day actually covers.

    09:20
    Keynote

    Opening Keynote: When Your Next Customer Is an AI Agent

    What it takes to stay discoverable and transactable when the visitor may be a machine.
    10:10
    Panel

    Panel: What Does the Martech Stack Look Like in 2027?

    The capabilities every marketing stack needs as AI reshapes every layer.
    15:10
    Think tank

    Think Tank: Are Traditional Loyalty Programs Still Earning Their Keep?

    Are points programs still changing behaviour, or just a cost of doing business?
    Agenda & Speakers
    Confirmed for 2027

    Meet the 2027 speakers.

    Confirmed so far for CustomerTech World Sydney on 4 March 2027. More speakers will be announced as the programme is finalised.

    Ankit Kapoor
    2027 speaker
    Ankit Kapoor
    Head of Digital Experience
    Joel Brydon
    2027 speaker
    Joel Brydon
    Head of Digital Product
    Marc Keegan
    2027 speaker
    Marc Keegan
    Head of Product & Digital
    Megan Lawrence
    2027 speaker
    Megan Lawrence
    Head of Digital
    Who attends

    Your peers will be in the room.

    01
    Digital, MarTech and CX executives

    Executives

    Chief Marketing Officer
    Chief Digital Officer
    Chief Customer Officer
    Head of Digital
    02
    Programme and platform owners

    Programme

    Head of Marketing
    Head of Customer Experience
    Head of Ecommerce
    Head of Data and Analytics
    Marketing Technology Manager
    Digital Experience Manager
    03
    Team leaders and specialists

    Engineering

    Digital Product Manager
    Digital Marketing Manager
    Product Owner
    UX Designer
    Marketing Manager
    Digital Manager
    Collaborate with customer technology leaders from
    Commonwealth BankWestpacANZNABMacquarie GroupTelstraQantasWoolworths GroupCommonwealth BankWestpacANZNABMacquarie GroupTelstraQantasWoolworths Group
    Coles GroupWesfarmersBHPSuncorpQBEIAGOrigin EnergyTransurbanColes GroupWesfarmersBHPSuncorpQBEIAGOrigin EnergyTransurban

    Industry Partners

    PAST SPONSORS & PARTNERS

    Meet the biggest players in customer technology.

    Acquia
    Adyen
    Amplitude
    Braze
    Bynder
    Concentrix
    Contentful
    Contentsquare
    Partner with us
    Thursday 4 March 2027 · ICC Sydney

    See you at CustomerTech World Sydney.

    RegisterPartner with us
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