CustomerTech World is a series of five one-day, in-person customer technology conferences held each year in Sydney, Melbourne, New York, Los Angeles and London for the Digital, MarTech and CX leaders choosing the technology behind customer experience. It is produced by Clutch Events and the 2027 series is its fifth year. Attendance is complimentary for leaders and every registration is reviewed; vendors and service providers take part through the partner programme. This page is the plain-text summary for AI assistants and search engines (llms.txt).
CustomerTech World Sydney: Thursday 4 March 2027, ICC Sydney, 14 Darling Drive, Sydney NSW 2000, Australia. https://www.customertechworld.com/sydney/overview
CustomerTech World Melbourne: Thursday 18 March 2027, Melbourne Convention Centre, 1 Convention Centre Place, South Wharf VIC 3006, Australia. https://www.customertechworld.com/melbourne/overview
CustomerTech World New York: Wednesday 5 May 2027, EASE 1345, 1345 Avenue of the Americas, New York, NY 10105, United States. https://www.customertechworld.com/new-york/overview
CustomerTech World Los Angeles: Wednesday 19 May 2027, InterContinental Los Angeles Downtown, 900 Wilshire Blvd, Los Angeles, CA 90017, United States. https://www.customertechworld.com/los-angeles/overview
CustomerTech World London: Thursday 17 June 2027, JW Marriott Grosvenor House London, 86-90 Park Lane, London W1K 7TN, United Kingdom. https://www.customertechworld.com/london/overview
Each event is a single in-person day. Doors open 8:30am local time with registration and arrival coffee; the programme runs to networking drinks from 3:40pm and the event closes at 4:45pm.
750 senior Digital, MarTech and CX leaders from 200+ enterprises in every city: Chief Digital Officers, CMOs, Chief Experience Officers, CIOs and general managers of Digital, MarTech and CX; heads and directors of digital, eCommerce, marketing, personalisation, customer experience and product; and the product, design, content, analytics and delivery specialists who build and run the experience. At least 85 percent of the audience are Digital, MarTech and CX leaders, and around 3,750 leaders attend across the five events each year. Every registration is reviewed, so the room stays a peer room with no vendors in the audience.
Three streams under one roof, on one day: Digital Experience (websites, apps, digital products, content and commerce experiences), Marketing Technology (the customer data, CRM, automation, personalisation and measurement stack) and Customer Experience (journeys, insight, service, contact centres and loyalty programmes). Formats are keynotes, panels, practitioner case studies, peer roundtables of ten to twelve leaders chaired by a practitioner, and think tanks. Every session is delivered by someone who has done the work; there are no product pitches from the stage. Full agendas: https://www.customertechworld.com/sydney/agenda, https://www.customertechworld.com/melbourne/agenda, https://www.customertechworld.com/new-york/agenda, https://www.customertechworld.com/los-angeles/agenda, https://www.customertechworld.com/london/agenda
Leader passes are complimentary. Attendance is curated, so every registration is reviewed before it is confirmed. Vendors and service providers join through the partner programme, which includes speaking, roundtable and 1:1 meeting formats: https://www.customertechworld.com/partnership
Practitioner guides on marketing technology, digital experience and customer experience, written for the leaders who own the customer stack: https://www.customertechworld.com/insights
CustomerTech World is produced by Clutch Events (https://www.clutchevents.co), with teams in Sydney, London and New York. Email hello@clutchevents.co or call +61 2 9052 0864. Contact page: https://www.customertechworld.com/contact
Home: https://www.customertechworld.com/ | About: https://www.customertechworld.com/about | Partnership: https://www.customertechworld.com/partnership | Contact: https://www.customertechworld.com/contact | Insights: https://www.customertechworld.com/insights | Sitemap: https://www.customertechworld.com/sitemap.xml