Attend
One day at the InterContinental Los Angeles Downtown.
Wednesday, May 19, 2027. Doors open 8:30am with registration and arrival coffee; the program runs to networking drinks from 3:40pm and the event closes at 4:45pm.
InterContinental Los Angeles Downtown, 900 Wilshire Blvd, Los Angeles, CA 90017 — in the heart of Downtown Los Angeles. The West Coast's biggest dedicated customer technology event puts 300+ digital, marketing and customer leaders in one room for one focused day.
Free for practitioners. Curated for seniority.
CustomerTech World keeps the room senior and practitioner-led. Passes for digital, marketing, data and customer practitioners are complimentary, and every application is reviewed so the peer group stays worth your day. Vendors and service providers join as partners rather than delegates.
Good to know.
Who attends?
CMOs, CDOs, CIOs and the heads of digital, marketing technology, customer experience and data who choose the platforms behind customer experience. 300+ attendees from 150+ organizations.
What does a pass cost?
Practitioner passes are complimentary. Attendance is curated, so every registration is reviewed before it is confirmed.
I’m a vendor — can I attend?
Vendors and service providers join through the partner program, which includes speaking, roundtable and 1:1 meeting formats. See the Partnership page.
What is the dress code?
Business casual. No lanyard-and-suit requirement — come as you would to a senior peer meeting.
Are sessions recorded?
Roundtables run as closed-room conversations. For keynote and panel materials, speak to the team after the event.
Can I bring a colleague?
Often, yes — seats are limited but additional practitioners from the same team are welcome to apply through registration.
InterContinental Los Angeles Downtown.
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